Go into your device settings to ensure Bluetooth is turned on. Plug in the reader for at least 20 minutes to be sure its charged. If you see red lights, youve held the button too long and need to try again. With Square, businesses can sign up and start selling in minutes without any applications, contracts, startup, or monthly fees. Wait a few seconds for Square Reader to connect. You should see a single green light on Square Reader before you ask your customer to make the payment. No, Offline Mode isnt currently available on Square Reader for contactless and chip & PIN cards. To protect your Square Reader from everyday wear and tear, we recommend using the compatible cases, mounted, and charging dock featured in Square Shop. Questions requiring a reply can be sent from the contact link at the top of this page. Retail hardware, software, and Shopify Point of Sale, Join us March 21 for an AMA on planning your 2023 marketing budget with 2H Media co-owners, Matt and Aron. The tips below usually fix most charging issues customers encounter with Square Reader: Make sure Square Reader is firmly plugged into the USB hardware hub of your Square Stand or into a grounded AC outlet. Try plugging the power adapter into a different outlet. Do not let go of the power button until after the red lights have stopped flashing. LED status lights Why doesnt Square Reader connect wirelessly with my iPad 2? You should receive your reader within 7-10 business days. While the Square Reader is charging, use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on the Square Reader for 20 seconds, or after the four lights stop blinking red. Try turning Bluetooth off and back on. Do not let go of the power button until after the red lights have stopped flashing. Reset your Reader. If the lights on the Square Reader turn green, youre all set. Thanks, we'll work on improving this article. Yes. Square cables and wall chargers are tested thoroughly and adhere to government standards. Ensure that your Square Reader is fully charged and that you have a strong Wi-Fi or data connection. Restart your phone, tablet, or other electronic device. i have the exact same issue ; the first and last light are blinking red. Im having trouble with my reader. These cases fit a variety of mobile phones and tablets. make sure you are using the most recent version of the Square Point of Sale app by heading to the App Store on an Apple device, or the Play Store on an Android device.Next, make sure that your Square Reader has enough charge to pair with your device. No, Offline Mode with Square Reader is not currently available in Australia. Its easy! June 14, 2022 long lake, florence county, wi long lake, florence county, wi Well continue to update our status page with more information. Press the button on your Square Reader once and wait for it to reconnect. Were experiencing issues that may affect your Square services. To put the Square Reader into pairing mode, press the Square Readers power button for 3-10 seconds until you see 4 orange blinking lights. My Square Reader wont pair with my device, Charging and Powering Your Square Devices Safely, compatible device with the latest version of the Square app, Troubleshoot your Square Reader YouTube video, connect the reader directly to the Square Stands USB accessory hub. Keep the connectors free of foreign objects and debris. This feedback is used only to improve this Support Centre article and is not sent to our Support team. Why does my Reader disconnect when I turn on Airplane Mode? Do I leave the chip card in the readers chip card slot while taking a payment? If you see a blinking red light, that means your Square Reader battery is low and should be charged immediately. Avoid using Square Reader in wet environments, and avoid getting water or liquid in the dip slot. If you see Account Ineligible, your Square Reader may have been purchased in a different country. While the reader is charging, use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on Square Reader for 20 seconds, or after the four lights stop blinking red. Certain attachments and environments can cause damage to Square Reader over time and shorten the lifespan of your device. Yes, youll need to leave the chip card in the reader until the transaction is complete. Press the button on your Square Reader once and wait for it to reconnect. this device must accept any interference received, including interference that may cause undesired operation. Confirm that your customers card has a chip, meaning its EMV-enabled. If your Square Reader gets wet, immediately power off the device, holding down the power button for at least 15 seconds. And since it plugs into the headphone jack, it wont eat up your devices battery by using Bluetooth. Do not let go of the power button until after the red lights have stopped flashing. What are your fees? Avoid using Square Reader in wet environments, and avoid getting water or liquid in the card slot. These cases fit a variety of mobile phones and tablets. You should see a single green light on the Square Reader before you ask your customer to make the payment. To pair your Square Reader in the Square App: Go to the Square app and tap More from the navigation bar at the bottom of your screen. Your Square Reader may have entered sleep mode, Close and reopen the Square app on your device, Check that your Square Reader has adequate battery, Restart your phone, tablet, or other electronic device, Turn on Bluetooth from your device settings, Move your Square Reader away from common sources of Bluetooth interference, Pairing your Square Reader for the first time, Pairing your Square Reader with a new device, My Square Reader wont accept card payments. Where can I find general information about this reader? How much does the Square contactless and chip reader cost and where can I purchase one? Other potential security concerns. If the troubleshooting is successful, youll see a confirmation on your screen that the Square Reader is connected. The Bluetooth connection may be out of range and could disconnect. Go to Settings > Bluetooth on your device. Can I use any USB cable to charge the reader? Low Battery. Which causes your reader will disconnect. My Square Reader wont pair with my device, My Square Reader wont accept Credit Cards, Charging and Powering Your Square Devices Safely, Accepting Chip Card Payments with the Square Contactless and Chip Reader, connect Square Reader directly to the Stands hardware hub via USB. Operation is subject to the following two conditions: Changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. Shipping Timeline for the Magstripe Reader. The reader connects wirelessly with the iPad 3 or higher. If the lights dont turn on, please try again. Increase the separation between the equipment and receiver. Leave it in place until you see four green lights. Press the button on your Square Reader once to see the battery level. Inspect your cables and devices for any damage or debris that could interfere with the proper performance of your Square products. To keep you safe and your devices working properly, we recommend you follow these guidelines: Always charge your Square products with the included cable and certified USB charging sources. Can I use a splitter to connect my reader? You can purchase additional readers from the Square Shop for 10 dollars. If your Square Reader gets wet, immediately power off the device, holding down the power button for at least fifteen seconds. Make sure the Square Reader is firmly plugged into the USB accessory hub of your Square Stand or into a grounded AC outlet. Use of third-party accessories not tested by Square to secure Square Reader to surfaces can add tension or pressure to the device, which can cause damage. Restart your phone, tablet or other electronic device. Can I use a splitter to connect my Square Reader? If you see a blinking red light, that means your Reader battery is low and should be charged immediately. To pair your Square Reader with a new device or switch Square Reader to a different device, you must first have your Square Reader forget its connection to the previous device. If youre using an iPhone or iPad on iOS 14 or higher, make sure Bluetooth permissions for the Square app are enabled. Once you have unpaired the Square Reader from your phone or tablet, youll need to reboot the Square Reader itself. To conserve battery, your Square Reader will automatically enter sleep mode if it hasnt taken a payment for two hours. If the lights dont turn on, please try again. Check out our video on Accepting Chip Card Payments with the Square Contactless and Chip Reader for additional help. Why does my Square Reader disconnect when I turn on Airplane Mode? Check out the exhaust vent. After 20 seconds, release the button and wait 10 seconds. When someone opens your email, you want them to know it was from youand be crystal cle We all have an entrepreneur inside us, but how do we bring it out? Make sure all connections are fully engaged before charging your device. What devices can I use with the contactless and chip reader? 1-4 green lights will flash depending on your Square Reader battery level. Airplane Mode disables Bluetooth on your device which will cause your Square Reader to disconnect. Restart your phone, tablet or other electronic device. If you continue to have trouble with your Square Reader after trying the above steps, you can reset your Square Reader: While Square Reader is charging, use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on the reader for 20 seconds. Clear your Bluetooth cache if you have an Android device. Do not let go of the power button until after the red lights have stopped flashing. Questions requiring a reply can be sent from the contact link at the top of this page. Why does my Square Reader disconnect when I turn on Airplane Mode? Move Square Reader away from sources of Bluetooth interference, such as near microwave ovens, cordless phones, fluorescent lights or on a metal table. The battery is shorted out from a powerful charging source. Check your batteryPush the button on your reader once to check its battery level. Remember, youll need to forget the reader from your old device before you attempt to pair your reader with a new device. Yes, the reader is universal. Taking dip payments with wet credit cards can also cause water damage. If the lights dont turn on, please try again and make sure to firmly press and hold the Square Readers button for a full 20 seconds. We recommend connecting the reader wirelessly to your iPad via Bluetooth LE. To protect your Square Reader from everyday wear and tear, we recommend using the compatible cases, mounted, and charging dock featured in Square Shop. An attempt to break the reader open to access the mechanisms inside is detected. Once your Square Reader is ready to be paired, open the Square POS app: Verify that your Square Reader can go into pairing mode. Turn on Bluetooth in your device settings. If you continue to have trouble with your Square Reader after trying the above steps or if your Square Reader is still connected to another device, you can reset your Square Reader: Charge your Square Reader for at least 20 minutes. So have a bit of an issue with my chip & tap reader. Pay just 2.6% + 0.10c per swipe, dip, or tap for Visa, Mastercard, Discover, and American Express, with no surprise fees. Apple Pay and Android Pay are both forms of NFC and types of contactless payments. Confirm that your customers card has a chip, meaning its EMV-enabled. If you own a Square Terminal, learn how to process card payments with Offline Mode. If the item details above aren't accurate or complete, we want to know about it. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Store your devices and cables in a safe place away from moisture, extreme temperatures and debris as these can cause fire, electric shock, injury or damage to your Square product. Square Reader for contactless and chip comes with a free Square Reader for magstripe so you can swipe cards the old-fashioned way, too. Check that your device is connected to a secure Internet connection. We offer a compatible Dock for Square Reader that will charge your Square Reader while you take payments. Re: Chip & Tap Reader: First and last flashing red lights. 1 solid red light means your battery is 25% charged. Make sure all connections are fully engaged before charging your device. Keep your customers card in the Square Reader until prompted to remove the card. Make sure all connections are fully engaged before charging your device. Before you attempt to connect your Square Reader, make sure that your Square Reader is fully charged and your device has a strong Wi-Fi or cellular data connection. Why does my app say Account Ineligible when connecting my Square Reader? Most people dont carry a ton of cash around anymore. Can I use a splitter? You can also first try briefly putting your device into Airplane mode. You can read a product overview, find tech specs, and pricing info here.
